Our thorough vetting process ensures you are matched with only the most qualified, reliable and trustworthy workers.

  • Application: Each new referral fills out an in-depth application form outlining experience and qualifications.
  • Panel interview: Applicants will then be interviewed by team leaders who will vote for them to move onto the personal interview stage
  • Personal one-on-one Interview: Successful applicants will then be invited in for a personal interview which gives us the opportunity to re-confirm the information and get to know the applicant as a person
  • Background checks: Background checks are carried out during the interview and include national criminal databases, sex offenders and terrorist lists, review of DMV records, SSN validation and review of previous address
  • References: Each applicant is required to provide at least three references which are then reviewed along with social media checks.
Get the App


What is Ily?

Who are we?
ILY is an on-demand app for all your needs from childcare to home care to pet care and everything in between. We provide the ultimate solution to schedule fully vetted, carefully curated, and highly experienced service providers in a quick and stress-free way.

How does it work?

After signing up and telling us a little bit about your needs, you can select the date and time for your service and our very clever technology matches you with the perfect fit. You can view each service providers profile, read reviews and even watch a short video. Anyone matched to you is available, so go ahead and hit book it’s so easy!

We have taken a lot of time to find the very best service providers so you can rest assured that they have gone through a vigorous hiring process

Which areas do you currently serve?

New York City, The Hamptons, New Jersey, Georgia, DMV-Washington D.C., Maryland, and Virginia, Massachusetts, and California

Booking a Service Provider

How quickly can I book a service provider?

Minutes. All it involves is selecting your need along with the date and time looking at their profiles if you’d like and hitting book. Everyone you view is available so you can rest assured that you are booked.

How soon can they be with me?

All of our providers have their own app so their availability is up to date to the minute.


How can I give feedback on a booking?

At the end of a booking you will be asked to rate your experience from awful to excellent. You can also provide private feedback to ILY and a public review.

Can I favorite a service provider?

Yes, we encourage you to favorite service providers that you would love to keep using as favorites will be the first matched to you when searching. In addition you will be able to view their full calendar of availability and book them direct from the ‘my service providers’ tab on the app.

Can I give private feedback to ILY?

Yes, we encourage you to let us know anything you want to tell us. We have made it possible to write a public review to help others but also a private review that only ILY can see. This way you can tell us anything on your mind!

Why should I give a public review?

We know that sometimes reviews can be time consuming but the main reason is to help others. By giving reviews it allows everyone else to see how great your experience was and helps others feel confident in booking.

Cancellation Policy

You can cancel a sitter up to up to 24 hours before scheduled start time with no charge. 24 hours to 4 hours before the start time is a $20 charge, within the 4 hour period there is no refund but we will give you credit to use for your next booking.

Becoming a service provider

  • Great, we’re so happy you want to be part of the ILY family! We have a few requirements that you should check out before applying. If you meet these then please email us and we can help you with the next steps. We look forward to meeting you!

What are your requirements before I apply?

In order to become part of the ILY community you need to meet these requirements:

  • 3+ years of experience
  • Live in our catchment areas


I love you guys and the amount of effort you put in taking care of your customers is exemplary


You are amazing and I am glad that I availed your services. My wife feels completely refreshed and out of 10, i am definitely going to give you 10. Keep it up

Sean Williams
ILY,inc does not employ any care provider or care seeker nor is it responsible for the conduct of any care provider or care seeker. provides information and tools to help care seekers and care providers connect and make informed decisions and also ongoing training materials and resources along the way. All Providers have been thoroughly vetted by Ily,inc prior to onboarding onto the platform, this includes background checks, reference checks, confirmed CPR and First-aid Certification and more. Nevertheless, each individual is solely responsible for selecting an appropriate care provider or care seeker for themselves or their families and for complying with all applicable laws in connection with any employment relationship they establish. does not provide medical advice, diagnosis or treatment or engage in any conduct that requires a professional license. and "Grow in Love" are service marks or registered service marks of ILY,inc © 2018. All rights reserved.