FAQS

Learn more about the services we offer! Each link includes information about the registration process, booking fees, hourly rates, and other important details about our Providers.

Where do you find your providers?

Most of our providers are recommended by current members. We also accept recommendations from our parents and other respected community members. We are always on the lookout for passionate caregivers that love what they do. We then require references and a completed background check. All providers must also complete an Orientation. For child care and senior care Orientations are held in person and we ensure all caregivers are CPR/First-aid certified.

How do I book Providers?

Booking Providers should always be done through the Agency. We go through this in detail with you during our registration process to make booking as easy as possible. In addition to calling or emailing whenever you need someone, we offer an online booking tool and an option to receive weekly email reminders! We always send you a confirmation for your bookings and record them in your Ily account calendar.

What does it cost?

There is a booking fee based on how often you use our service, and the service cost depends on the type of service you require.

Can I request a particular provider?

Yes! If you found someone that you really enjoy we will do everything we can to make sure that you are matched with this individual as often as possible. You will have the possibility to meet the Provider ahead of time as well through a free 20 minute meeting, a phone or skype call, or a single booking with our 3-hour minimum. You will ALWAYS see a detailed profile about the Provider before your booking is confirmed!

ILY,inc does not employ any care provider or care seeker nor is it responsible for the conduct of any care provider or care seeker. ILYinc.com provides information and tools to help care seekers and care providers connect and make informed decisions and also ongoing training materials and resources along the way. All Providers have been thoroughly vetted by Ily,inc prior to onboarding onto the platform, this includes background checks, reference checks, confirmed CPR and First-aid Certification and more. Nevertheless, each individual is solely responsible for selecting an appropriate care provider or care seeker for themselves or their families and for complying with all applicable laws in connection with any employment relationship they establish. ILYinc.com does not provide medical advice, diagnosis or treatment or engage in any conduct that requires a professional license. ILYinc.com and "Grow in Love" are service marks or registered service marks of ILY,inc © 2018. All rights reserved.